Magihae Product Quality & After-Sales Guarantee

As part of our commitment to customer satisfaction, every complaint is handled based on clearly established complaint guidelines. This guide ensures the resolution process is carried out clearly, accurately, and professionally so that the outcome is fair for both parties.
 

Quality Commitment

We guarantee the quality of all our products. Every product we send has passed the Magihae’s standard quality control (QC) inspection process. If a product does not meet our quality standards, we will provide one of the two resolution options after discussion of the both parties:

• Product remanufacturing and reshipment at no additional cost
• A full refund for the defective item(s)
   

Complain Submission Policy

Complaints can be submitted within a maximum of 14 calendar days after the product has been received. To facilitate the verification process, customers are required to provide a clear unboxing video showing the condition of the package from when it is sealed until the product has been fully inspected, without any cuts or pauses in the video. If no unboxing video is provided, the warranty claim cannot be processed.
 

Common Issues & Solutions

Acrylic Issues & Solutions

Paper and Sticker Issues & Solutions